Industrial.Connected
Legal

Terms of Service

Please read these terms carefully. They govern your use of Industrial Connected and form a binding contract.

Last updated: 9 July 2026

1. Introduction

These Terms of Service (the "Terms") govern your access to and use of the Industrial Connected platform, website, mobile experiences, APIs, communications and related services (together, the "Service"), operated by Talent and Career Solutions Consulting Limited (Company No. 16307816) trading as Industrial Connected ("we", "us", "our"). By creating an account, posting a listing or project, submitting a quotation, signing an NDA through the Service, purchasing a subscription or paid placement, or otherwise using the Service, you agree to be bound by these Terms and by any documents incorporated by reference (including our Privacy Policy and any product-specific terms presented at checkout or sign-up). If you do not agree, do not use the Service.

2. Eligibility and authority

You must be at least 18 years old, legally able to form a binding contract, and authorised to act on behalf of the business you register. Buyer, supplier, equipment seller and industry support provider accounts must represent genuine UK or internationally trading engineering, manufacturing or related industrial organisations. You warrant that all information you supply is true, accurate, current and complete, and that you will keep it up to date. We may refuse, suspend or terminate any account at our discretion.

3. Accounts and security

You are responsible for safeguarding your login credentials, multi-factor authentication factors and backup codes, and for all activity that occurs under your account, whether or not authorised by you. You must notify us immediately via the "Chat with us" button at the bottom right of any page if you suspect unauthorised use. We are not liable for any loss arising from your failure to protect your credentials, devices or email account.

4. Platform role (introductions only)

Industrial Connected is an introduction, listing and information platform only. We facilitate introductions between users and provide informational tools, directories, listings, scoring, comparison, messaging, document templates and decision-making aids. Users remain solely responsible for conducting their own due diligence and making their own commercial, legal, technical, regulatory, financial, insurance and safety decisions.

We are not a party to, agent for, broker of, guarantor of, escrow agent in respect of, or fiduciary for any contract, quotation, purchase order, equipment sale, services engagement, NDA or commercial agreement formed between users. We do not employ, supervise, direct or control any supplier, buyer, seller or provider. We do not guarantee the existence, identity, quality, capacity, certifications, insurance, financial standing, condition of goods, lawful authority or commercial conduct of any participant. Any agreement, transaction or dispute arising between users is solely the responsibility of those users, and you release Industrial Connected from any claim arising out of or related to such dealings.

5. Services offered

The Service currently includes, without limitation:

  • Supplier Marketplace: a directory of engineering and manufacturing suppliers, with search, filtering, side-by-side comparison and saved-supplier tools.
  • Project Marketplace: buyers post projects; suppliers apply and submit quotations; buyers shortlist and progress chosen suppliers.
  • Equipment Marketplace: "For Sale" and "Wanted" listings for industrial equipment, machinery and assets.
  • Industry Support directory: listings for service providers supporting the engineering and manufacturing sector (for example consultants, finance, training, software, logistics, insurance, legal, IT, sustainability and marketing).
  • Verification: a "Verified" status awarded after a basic identity, company and trading check.
  • NDA tooling: a standard mutual NDA template that buyers and suppliers may execute electronically through the Service.
  • Reviews, ratings and lead feedback.
  • Trust Score, Supplier Performance Score, matching, recommendations and rankings.
  • Sponsorships, featured placements, premium subscriptions, lead credits and founding member offers.
  • AI assisted features, chatbots, drafting aids and content suggestions.
  • Notifications and communications: transactional emails, alerts, recommendations and marketing communications (where opted in).

Features may be added, modified, restricted, withdrawn, rate limited or moved between tiers at any time without liability to you.

6. No endorsement, no advice

Industrial Connected does not endorse, guarantee, warrant or certify any supplier, buyer, equipment seller, service provider, product, listing, service, project outcome, quotation, capability, certification, review, Trust Score, recommendation, ranking, sponsorship placement, "Verified" status or other status displayed on the platform. Nothing on the Service constitutes legal, financial, tax, regulatory, engineering, safety, insurance or other professional advice, and you must not rely on it as such. Any information provided is for general informational purposes only.

7. Verified status

A "Verified" badge indicates that we have carried out a limited check on certain account or company information at the time of verification. It is not a quality mark, audit, accreditation, financial assessment, background check or ongoing certification, and it does not confirm capability, capacity, compliance, insurance, certifications or commercial standing. Verification may be withdrawn at any time. Users must continue to perform their own due diligence regardless of any Verified status displayed.

8. Trust Score™

Trust Scores™ are informational indicators generated using platform data, verification records, buyer feedback, reviews, supplier activity and other information available to the platform. Trust Scores™ are intended to assist users in evaluating suppliers and should not be relied upon as guarantees of capability, quality, suitability, financial stability or future performance. Trust Scores™ may be inaccurate, incomplete or out of date, may change over time, and may be adjusted, recalculated or withdrawn at our discretion.

8a. Supplier Performance Score™

Supplier Performance Scores™ are informational indicators designed to assist users. They may be generated using a combination of:

  • projects completed;
  • project outcomes;
  • buyer feedback;
  • "would use again" responses;
  • recommendation responses;
  • repeat business data;
  • response performance; and
  • other platform activity.

Supplier Performance Scores™ do not guarantee supplier quality, supplier suitability, future performance or project success. The score is intended to support decision making and must not replace independent due diligence or commercial judgement.

8b. Recommendations, rankings and Match Scores

Industrial Connected may generate supplier recommendations, rankings, Match Scores, suggested suppliers and similar outputs using platform data, supplier information, project information and algorithmic or AI-assisted processing. Industrial Connected does not guarantee that recommended suppliers, ranked suppliers, Match Scores or suggested suppliers represent the best, most suitable or most appropriate supplier for any specific project or requirement. These tools are designed to assist users and must not replace independent commercial judgement or due diligence.

8c. Supplier comparisons

Comparison tools are generated using available platform data and user-supplied information. Industrial Connected does not warrant the completeness, currency or accuracy of all comparison data. Comparison outputs are intended to assist users; users remain responsible for evaluating suppliers and making procurement decisions.

8d. Contract values

The platform may display, capture or aggregate contract-related values, including Estimated Contract Values, Awarded Contract Values, Completed Contract Values, value generated through Industrial Connected, revenue metrics and marketplace value metrics. Contract values may be user supplied, estimated or approximate. Industrial Connected does not independently verify all contract values submitted through the platform. Contract value metrics must be treated as informational only and must not be relied upon as evidence of actual revenue, turnover, contract awards or financial standing of any user.

8e. Repeat business and recommendation metrics

"Would Use Again %", "Recommendation %", "Repeat Business Rate", buyer feedback metrics and similar indicators are derived from platform activity and user responses. They may not reflect all commercial activity, relationships outside the platform or all work undertaken by a supplier. They are informational indicators only and must not be relied upon as guarantees of future engagement.

8f. Accuracy of user information

Industrial Connected relies on information supplied by users and third parties. While verification checks may be performed in certain circumstances, Industrial Connected does not warrant the accuracy, completeness or ongoing validity of all information displayed on the platform, including profile information, capabilities, certifications, accreditations, references, case studies, listings, quotations, project details and contract values. Users remain responsible for conducting their own due diligence.

8g. Platform intelligence and benchmarking

Industry intelligence, benchmarking, market insights, demand trends, supplier analytics, performance analytics, growth metrics and similar content provided through the Service are derived from platform data and (where possible) anonymised or aggregated information. Such information is provided for general informational purposes only. It does not constitute, and must not be relied upon as, financial advice, procurement advice, commercial advice, investment advice or legal advice. Users should obtain their own professional advice before acting on it.

8h. Evolution of algorithms and methodologies

Industrial Connected may, at its sole discretion, modify, improve, retrain, recalibrate or evolve its matching algorithms, recommendation systems, Trust Score™ methodologies, Supplier Performance Score™ methodologies, ranking systems, comparison logic, benchmarking methodologies and related platform intelligence from time to time, without notice and without liability. The platform reserves full discretion in how these systems are designed, developed, weighted, displayed and maintained, including which signals are used, how they are combined, and how outputs are presented to users.

8i. Supplier selection and due diligence

Industrial Connected provides tools to assist users in finding, comparing and evaluating suppliers, requesting quotations and managing procurement workflows. Users remain solely responsible for supplier selection, commercial decisions, contract negotiations, due diligence and procurement outcomes. Industrial Connected does not guarantee supplier suitability, supplier performance, supplier quality, project outcomes or commercial success arising from use of the Service.

9. Supplier, seller and provider information

Suppliers, equipment sellers and industry support providers are solely responsible for ensuring that all information, listings, photographs, specifications, condition statements, pricing, certifications, accreditations, references, case studies, project examples and representations made through the platform are accurate, complete, lawful and up to date. Industrial Connected does not independently verify all information provided by users, does not inspect goods or premises, and does not validate third party certifications, accreditations or references.

10. Equipment listings (For Sale and Wanted)

The Equipment Marketplace allows users to advertise equipment for sale and to post wanted requirements. Industrial Connected is not the seller, buyer, agent, broker, escrow agent, valuer, inspector, financier or insurer of any equipment listed. We do not hold funds, arrange shipping, decommission equipment or transfer title.

Sellers warrant that they have full right, title and authority to sell the equipment listed, that the equipment is accurately described, and that listings comply with all applicable laws (including export controls, sanctions, safety regulations, environmental rules and intellectual property rights). Buyers are solely responsible for inspecting equipment, verifying condition, ensuring compliance with relevant regulations, and arranging payment, collection, decommissioning, transport and insurance. Industrial Connected accepts no liability for any defect, mis-description, non-conformity, injury, damage, loss, regulatory breach, sanctioned-party transaction or dispute arising from any equipment listing or sale.

11. Project Marketplace

Buyers may post projects and suppliers may submit applications and quotations. Industrial Connected may operate caps, credits, application limits, introduction releases, anonymisation rules, paid features and discretionary moderation in relation to projects. Pricing, scope, intellectual property, warranties, delivery and contractual terms for any project are agreed solely between the buyer and supplier; Industrial Connected is not a party to the resulting engagement, and we accept no liability for project delivery, non-payment, defects, delays or disputes.

12. NDA tooling

The standard mutual NDA template made available through the Service is provided for convenience only. It is not legal advice, is not tailored to your circumstances, and may not be suitable for your transaction or jurisdiction. You are responsible for taking your own legal advice before signing. Industrial Connected does not warrant that the NDA is enforceable, sufficient or fit for any particular purpose, and we accept no liability for any loss arising from its use, non-use, enforceability or breach by any party. Industrial Connected is not a party to any NDA executed between users.

13. Reviews and lead feedback

Users may submit reviews, ratings and lead feedback. By submitting a review or feedback you confirm that it is your genuine opinion, factually accurate to the best of your knowledge, relates to a real interaction made through or in connection with the Service, and does not contain unlawful, defamatory, confidential, misleading or offensive content. You grant Industrial Connected a perpetual, irrevocable, worldwide, royalty free, sublicensable licence to host, display, reproduce, adapt, translate, publish and use your review or feedback for any purpose connected with the Service, including marketing.

Industrial Connected may moderate, edit, refuse, remove, anonymise or display reviews and feedback (in whole or in part) at our discretion, and may use them to inform Trust Scores, Supplier Performance Scores, rankings and other platform metrics. We are not responsible for the content of user reviews, which are the views of their authors and not of Industrial Connected.

14. Recommendation engine and matching

Supplier recommendations, matches, rankings, comparison results, suggested suppliers, sellers or providers and similar outputs are generated using platform data and proprietary algorithms. Industrial Connected does not warrant that any recommendation, match, comparison or ranking is accurate, complete, impartial or suitable for any particular project, requirement or business purpose, and accepts no liability for decisions taken in reliance on them.

15. AI assisted features and chatbot

The Service may include AI assisted drafting tools, summarisation, classification, search, chatbots and other generative features. These features can produce inaccurate, incomplete, biased or misleading output, may "hallucinate" facts, and must not be relied upon. You are responsible for reviewing all AI output before acting on it, and for ensuring you do not submit personal data, confidential information, regulated data or third party intellectual property in breach of any obligation. Industrial Connected accepts no liability for any loss arising from your use of, or reliance on, AI assisted output.

16. Due diligence

Users remain solely responsible for carrying out their own due diligence, technical assessments, financial assessments, equipment inspections, sanctions and export checks, credit checks and commercial evaluations before entering into any contract or business relationship with another user.

17. Project, listing and lead outcomes

Industrial Connected does not guarantee that:

  • A project will receive applications or quotations;
  • A supplier will be selected, shortlisted or introduced;
  • A quotation will be accepted or honoured;
  • A project will be completed successfully, on time, on budget or at all;
  • An equipment listing will receive enquiries, offers or sell;
  • An industry support listing will generate leads or revenue;
  • Any lead, introduction or credit will convert into business; or
  • Any commercial relationship will be formed.

17a. Complaints and disputes between users

Industrial Connected provides introductions and tooling only. We are not a party to, and have no involvement in, any contract, quotation, purchase order, NDA, equipment sale or services engagement formed between users. All commercial terms (including scope, price, lead times, payment, delivery, acceptance, quality, warranties, intellectual property, liability, insurance and termination) are a matter solely between the buyer and the supplier (or between the equipment seller and the equipment buyer).

Industrial Connected does not adjudicate, mediate, arbitrate, investigate, enforce or take sides in commercial disputes between users, including disputes about quality, conformity, delays, defects, non payment, cancellation, intellectual property, refunds, damages or breach of contract. Users are responsible for resolving any such dispute directly with each other and, where necessary, through their own legal, professional or insurance channels. Users should keep their own records of orders, communications, deliverables and payments.

We may, at our sole discretion and without any obligation to do so, accept reports of safety issues, fraud, unlawful conduct, breaches of these Terms, or material misrepresentation, and take proportionate action limited to platform measures (for example removing content, adjusting Verified status, restricting features, or suspending or terminating accounts). Any such action is taken to protect the integrity of the Service and is not an adjudication of the underlying commercial dispute, does not create any duty of care toward any user, and does not make Industrial Connected liable for the dispute or its outcome.

Complaints about the Service itself (as opposed to disputes with another user) can be sent to support@industrialconnected.com and we will respond within a reasonable time.

18. Platform availability

The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted, timely, secure or error free operation, and shall not be liable for any interruption, delay, error, downtime, maintenance window, data loss, data corruption, lost messages, lost notifications or temporary or permanent unavailability of the Service or any feature.

19. Beta and early features

Certain features, services, recommendation systems, Trust Scores, Supplier Performance Scores, comparison tools, matching functionality, NDA tooling and AI assisted features may be provided on a beta, trial, preview or experimental basis. They may be changed, restricted or withdrawn at any time without notice and without liability. Industrial Connected makes no warranty regarding their accuracy, stability or reliability.

20. Subscriptions, fees, credits and refunds

Suppliers, equipment sellers and industry support providers may subscribe to paid tiers, purchase paid placements, sponsorships or lead credits. Fees, billing intervals and inclusions are presented at checkout and processed through our payment provider. Subscriptions renew automatically until cancelled. You can cancel at any time; access continues until the end of the current billing period.

All fees are non refundable, including annual and multi month plans. By choosing an annual plan (or any plan with a billing period longer than one month) you agree that the full fee for the committed term is payable up front, is earned in full on payment, and is non refundable in whole or in part. This applies even if you cancel, downgrade, stop using the Service, are removed for breach, or your account is closed before the end of the term. Cancelling an annual plan stops the next renewal but does not trigger a pro rata refund for the unused portion of the current term. The same rule applies to founding member fees, lifetime offers, sponsorships, featured placements, lead credit packs and any other prepaid purchase.

Except where required by law (including any non waivable statutory rights you have as a consumer), all fees, credits and prepaid allowances are non refundable. Lead credits, founding member credits, promotional credits and bundled allowances are non transferable, have no cash value, expire at the end of the relevant billing period or stated validity period, and may be revoked for breach of these Terms. We may change prices, plans, allowances and inclusions at any time on prospective notice; continued use after the effective date is acceptance.

21. Founding member and promotional offers

Founding member tiers, "first year free" offers, discounted introductory pricing, free trials and similar promotional offers are made at our discretion, are subject to availability and the specific terms presented at sign up, and may be capped, varied or withdrawn at any time. Eligibility is determined by us and is conditional on continued compliance with these Terms. Where a promotional period ends, the standard list price for the applicable tier will apply automatically unless cancelled.

22. Sponsorships and paid placements

Sponsorships, featured placements, premium tiers, sponsored directory positions and similar promotional features are commercial arrangements paid for by the supplier, seller or provider being promoted. Buyers cannot promote or sponsor a third party without that party's authorisation, and sponsorships do not constitute an endorsement by Industrial Connected of the sponsored party. Paid placements are identified where required by law. We do not guarantee any specific impression, click, lead, conversion or commercial outcome from any sponsorship or placement.

23. Payment processing

Card and other payments are processed by third party payment providers. By submitting a payment you agree to the relevant provider's terms. Industrial Connected does not store full payment card details and is not liable for the acts, omissions, downtime, fees, currency conversion, chargebacks or fraud controls of any payment provider.

24. Acceptable use and anti circumvention

You agree not to intentionally circumvent the platform or its fee structure following an introduction made through Industrial Connected. Where a buyer and supplier (or buyer and seller, or buyer and provider) are introduced through the Service and subsequently transact off platform within twenty four (24) months of the introduction, we reserve the right to recover the fees, commissions and subscriptions that would otherwise have been payable, together with reasonable costs of recovery.

  • No misrepresentation of capabilities, certifications, equipment condition or company identity.
  • No scraping, crawling, harvesting, reselling, redistributing or AI training on platform data, listings, profiles, reviews or contact information.
  • No reverse engineering, decompiling or attempting to derive source code, scoring formulae or matching algorithms.
  • No circumvention of the platform to avoid fees once an introduction has been made.
  • No unlawful, harassing, defamatory, fraudulent, discriminatory or spam communications.
  • No fake, incentivised, retaliatory, manipulated or coordinated reviews or feedback.
  • No listing of stolen, counterfeit, sanctioned, unsafe, recalled or unlawfully sourced equipment.
  • No use of the Service to breach any applicable export control, sanctions, anti bribery, modern slavery, competition or data protection law.
  • No uploading of malware, exploits or content that infringes any third party right.

25. User content and licence

You retain ownership of content you submit (including listings, project briefs, drawings, photographs, specifications, case studies and reviews) ("User Content"). You grant Industrial Connected a worldwide, non exclusive, royalty free, sublicensable, transferable licence to host, store, cache, display, reproduce, adapt, translate, anonymise, aggregate, transmit and distribute the User Content for the purposes of operating, securing, promoting, analysing and improving the Service and our business (including in marketing, in derived analytics and in training internal models on anonymised or aggregated data). You warrant that you own or are licensed to share the User Content and that it does not infringe any third party right or breach any law or duty of confidentiality.

26. Data, analytics and intelligence rights

Industrial Connected may use anonymised and aggregated platform data, project data, listing data, supplier performance data, user activity and platform metrics to develop benchmarking, analytics, market intelligence, reporting, recommendation services, training data and other platform features. No personally identifiable or commercially sensitive information will be disclosed in identifiable form except as required by law or with user consent. Aggregated and anonymised outputs are owned by Industrial Connected.

27. Confidentiality between users

Information shared between buyers and suppliers through the platform (including requirements, drawings, specifications and quotations) is to be treated as confidential by the receiving user and used only for the purpose of evaluating and fulfilling the relevant project. Users are responsible for putting in place appropriate confidentiality protections, including signing an NDA where required. Industrial Connected is not liable for any breach of confidentiality by any user.

27a. Buyer project materials and intellectual property

The buyer retains all right, title and interest in any drawings, designs, models, CAD files, specifications, technical data, prototypes, samples, know how and other materials they upload, share or otherwise make available through the Service in connection with a project ("Buyer Project Materials"). Nothing in these Terms transfers ownership of Buyer Project Materials to any supplier or to Industrial Connected.

Suppliers and other recipients are granted a limited, non exclusive, non transferable, non sublicensable, revocable licence to access and use Buyer Project Materials solely for the purpose of preparing a quotation for, and (if awarded) fulfilling, the specific project to which the materials relate. Any other use is prohibited, including (without limitation) using Buyer Project Materials to quote or supply to third parties, to manufacture or supply the same or similar items for any other customer, to develop competing or derivative products, to train machine learning or AI models, or to reverse engineer the buyer's designs.

Suppliers must not retain Buyer Project Materials beyond what is reasonably necessary to perform the quotation or the awarded project. On request by the buyer, or on the buyer withdrawing the project or declining to award it to the supplier, the supplier must promptly cease use of and securely delete or return all Buyer Project Materials and any copies, extracts or derivatives, save for one archival copy retained solely to evidence compliance with legal, regulatory or insurance obligations. The confidentiality, use restriction and non retention obligations in this clause survive expiry or termination of the project, the supplier's account and these Terms.

Industrial Connected does not claim ownership of Buyer Project Materials and does not grant any licence over them to any supplier or third party. The licence in clause 25 ("User content and licence") permits Industrial Connected to host and operate the Service only; it does not permit Industrial Connected to disclose Buyer Project Materials to suppliers other than as directed by the buyer, to use them to compete with the buyer, or to transfer ownership of them.

28. Intellectual property

All platform content, branding, trade marks, logos, software, databases, scoring methodologies, templates (including the NDA template) and design are owned by Industrial Connected or its licensors and are protected by intellectual property laws. No rights are granted other than as expressly stated in these Terms. You may not copy, modify, distribute, sell or create derivative works of the Service.

28a. Export controls, sanctions and restricted industries

The Service may be used by participants working in sectors that are subject to additional legal, regulatory or security controls, including defence, aerospace, military, space, nuclear, chemical, biological, cryptographic and other dual use technologies. Users are solely responsible for ensuring that their use of the Service, the information they upload, share, request or receive, and any resulting transaction, complies with all applicable laws and regulations, including (without limitation) UK, EU, US and other applicable export control regimes, trade and economic sanctions, end use and end user restrictions, customs and import rules, the Official Secrets Act and equivalent security legislation, ITAR, EAR, the UK Strategic Export Control Lists, the UK Export Control Order 2008, EU Regulation 2021/821 on dual use items, and any industry, safety, environmental, nuclear, aviation, defence, security clearance or licensing requirements that apply to their business or project.

Users must not use the Service to upload, transmit, request, quote for, supply or transfer any controlled goods, software, technology, technical data or know how, or to engage with any sanctioned person, entity, country or end use, where doing so would require a licence or authorisation that the user does not hold, or where it would otherwise be unlawful. Buyers are responsible for assessing whether their project is export controlled before uploading materials, and for marking sensitive projects accordingly and using appropriate confidentiality and clearance controls (including NDAs and direct vetting of suppliers) outside the platform where required. Suppliers are responsible for ensuring they hold any clearances, registrations, accreditations and export licences required before accepting a project or shipping goods.

Industrial Connected does not provide export control, sanctions, defence security or regulatory advice, does not screen users, projects, listings or transactions against sanctions or export control lists, and is not an exporter, importer, end user or party to any user transaction. To the maximum extent permitted by law, Industrial Connected accepts no liability for any breach of export controls, sanctions or industry regulations by any user, and we may suspend or terminate accounts, remove content or refuse transactions where we reasonably suspect non compliance. The indemnity in clause 30 extends to any claim, loss, penalty or enforcement action arising from a user's breach of this clause.

29. Third party links and integrations

The Service may contain links to or integrations with third party websites, content, services or providers (including payment processors, email providers, identity providers and AI providers). Industrial Connected does not control and is not responsible for third party content, services, availability, security, pricing, terms or privacy practices, and inclusion of any link or integration is not an endorsement.

30. Indemnity

You agree to indemnify, defend and hold harmless Industrial Connected, its officers, employees, contractors and agents from and against all claims, demands, proceedings, losses, damages, fines, penalties, costs and expenses (including reasonable legal costs) arising out of or in connection with: (a) your use of the Service; (b) your User Content; (c) any contract, dealing, dispute, equipment sale or services engagement between you and any other user; (d) your breach of these Terms or of any law; (e) any claim that your User Content or use of the Service infringes any third party right; or (f) any misuse of confidential information shared via the Service.

31. Disclaimers

To the maximum extent permitted by law, Industrial Connected disclaims all warranties, conditions, representations and terms (express, implied, statutory or otherwise) including any implied warranties of satisfactory quality, fitness for a particular purpose, non infringement, accuracy, completeness, security and uninterrupted operation. The Service is provided on an "as is" and "as available" basis.

32. Liability cap and excluded losses

To the maximum extent permitted by applicable law, Industrial Connected accepts no liability of any kind for any loss, damage, cost, expense, claim or liability arising out of or in connection with your use of the Service, any introduction, match, listing, sponsorship, lead credit, review, NDA, recommendation, AI output or communication between users, or any contract, transaction, equipment sale or dispute between users.

Industrial Connected shall not be liable for: loss of business; loss of contracts; loss of opportunity; loss of anticipated savings; loss of goodwill; loss of reputation; loss of revenue; loss of profit; loss, corruption or unavailability of data; loss arising from third party acts or omissions; or any indirect, special, incidental, consequential, punitive or exemplary loss, in each case whether direct or indirect and whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise, and even if we have been advised of the possibility of such loss.

Where any liability cannot be excluded by law, our liability is limited to the maximum extent permitted and, where liability can be limited, our total aggregate liability to you in respect of all claims arising in any twelve (12) month period is capped at the greater of (a) the total fees actually paid by you to Industrial Connected for the Service in the twelve (12) months preceding the event giving rise to the first such claim and (b) one hundred pounds sterling (GBP 100). You use the platform entirely at your own risk.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

33. Force majeure

Industrial Connected is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, strikes, epidemic or pandemic, government action, sanctions, cyber attack, denial of service, outage of any third party provider (including payment, email, hosting, identity or AI providers), telecommunications failure or internet failure.

34. Suspension and termination

We may suspend, restrict, downgrade or terminate accounts, listings, sponsorships, credits, reviews or access to any feature at any time and without prior notice where we reasonably consider that you have breached these Terms, present a risk to other users, our reputation or our infrastructure, or where required by law. On termination, all licences granted to you cease, but any provisions which by their nature should survive (including clauses 4, 6 to 34) survive. You may close your account at any time from account settings; closure does not entitle you to a refund of fees already paid.

35. Changes to the Terms

We may update these Terms from time to time. The "Last updated" date will reflect the latest version. Material changes will be notified by email or in app. Continued use of the Service after the effective date constitutes acceptance.

36. Assignment

You may not assign, transfer or sub contract any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer or sub contract any of our rights or obligations to any affiliate or successor in connection with a corporate reorganisation, merger, acquisition or sale of assets.

37. Entire agreement; no waiver; severability

These Terms, together with documents incorporated by reference, constitute the entire agreement between you and Industrial Connected in relation to the Service and supersede all prior agreements and representations. No failure or delay by us in exercising any right is a waiver of that right. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

38. No third party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

39. Notices

We may give notice to you by email to the address registered with your account, by in app message, or by posting on the Service. You must send legal notices to us by email to info@industrialconnected.com.

40. Governing law and jurisdiction

These Terms and any non contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, save that we may bring proceedings to protect our intellectual property or confidential information in any jurisdiction.

41. Contact

Questions about these Terms can be sent to info@industrialconnected.com. Account, billing or technical support queries should be sent to support@industrialconnected.com. You can also use the Chat with us button at the bottom right of any page.